Refund policy

Refund / Return Policy

Last Updated: [5-2-2026]

Contact: partyharvestph@gmail.com /+971501432933

Thank you for shopping at Party Harvest. We want you to be satisfied with your purchase. If you are not completely happy with your order, you may be eligible for a refund or exchange under the terms below.

1. Eligibility for Returns & Refunds

  • You may request a return or refund within 7 days of the date you received your order.

  • To qualify, items must be unused, in their original condition, with all original packaging, tags, and labels attached.

  • You must provide proof of purchase (e.g. order confirmation email or receipt).

  • Sale items, gift cards, or custom/personalized items may be non-returnable or non-refundable, unless faulty. (Adjust as per your business practices.)

2. How to Return an Item

  1. Contact us at [contact email] within 7 days of delivery, providing your order number and reason for return.

  2. We will confirm whether the return is accepted and, if approved, give you instructions for returning the item.

  3. You or the purchaser are responsible for return shipping unless the item was defective, damaged, or incorrectly shipped. (Or specify if you cover return shipping — your choice.) 

3. Refunds & Exchanges

  • Once we receive and inspect the returned item and confirm it meets our return conditions, we will notify you of approval or rejection. 

  • If approved, we will process your refund via the original payment method (or offer store credit, at our discretion) within [X] business days. (Specify timeframe.)

  • If the return is due to damage, defect, or our error (wrong item shipped), we will cover any return shipping costs and refund the full purchase amount.

  • Exchanges are possible — if you wish to exchange for a different item or variant, indicate your request in your return email. Exchanges are subject to stock availability.

4. Non-Returnable / Non-Refundable Items

The following items are non-returnable (unless faulty or damaged / incorrectly shipped):

  • Gift cards

  • Items marked “Final Sale”

  • Custom or personalized items

  • Items obviously used or damaged by the customer

(Modify as per your business model.) 

5. Late or Missing Refunds

If you haven’t received a refund after [X] business days following our confirmation of return receipt, please contact us at [contact email]. We will investigate and correct any issue promptly.

6. Changes to This Policy

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on this website, with a new “Last Updated” date.